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Warranty

Customer satisfaction is our highest priority; therefore, f-stop proudly guarantees that every product we make will stand up to the use for which it was designed. f-stop stands by this guarantee and provides warranties on our products, to the original owner, against defects in materials and workmanship.

Proof of purchase is required for all warranty exchanges and refunds.

What Does This Limited Consumer Warranty Cover?

This warranty covers any defects in material or workmanship in the new f-stop product accompanied by this warranty statement. This warranty does not affect or modify any warranty provided by the f-stop retailer / distributor nor does it affect any additional rights you may have under the laws of your jurisdiction.[1] The warranty coverage begins on the date of purchase.

How Long Does the Coverage Last?

Product Line

Length of Warranty

Mountain Series

20 years

Dyota Series

20 Years

Ultra-Light Series

3 Years

Urban Series

2 Years

Accessories

2 Years

DYOTA Masks

6 Months


 


Miller Series[†]

2 Years

Black Box Series*

2 Years

   

 

What Does This Warranty Not Cover?

This warranty does not cover rips, burns, tears and damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.).

Also, this warranty excludes all claims to any incidental or consequential loss to personal property. Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.

How Do I Make a Warranty Claim?

First step is to contact customer service…

All defective or damaged products must be returned to f-stop for evaluation and will be replaced at our discretion.

For f-stop products purchased at a dealer location or from any party other than f-stop, to request warranty service, please visit the dealer from which you purchased your f-stop product.

In the event the product was purchased from f-stop, customer is responsible for return shipping to f-stop. Please be sure to ship the package with a carrier that can provide tracking, insurance, and signature delivery confirmation. f-stop cannot replace packages lost during return shipment if proof of tracking is unavailable.

What Will f-stop Do?

After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your f-stop product free of charge. If your product is no longer available, we will replace it with a similar product of equal value.

Who is Extending this Warranty?

This warranty is extended by f-stop LLC, P.O. Box 771194, St. Louis, MO 63177-2194.

 



[1] The laws of the State of Missouri, USA, govern this warranty.

[†] Series is discontinued.