When you complete your purchase at fstopgear.com, we automatically send an order confirmation to the email address your provided. We will get an authorization from your method of payment, however we do not withdraw funds until we ship your order. If you wish to make an adjustment to an order in processing (that is before shipment), please connect with our Customer Support Team via LiveChat on the fstopgear.com website, through email at email@example.com, or by telephone at +1.253.236.0070
We submit processed orders for payment each weekday, Monday through Friday. Orders received and approved by 11:00am CST in USA and 9:00am CET in Europe are shipped same day from warehouses in St. Louis, MO (for USA, Canada, Asia) or Netherlands (for Europe). Orders received and approved later in the day are shipped the following business day, excluding shipping holidays such as New Years, Thanksgiving, or Christmas in the United States.
Once we fulfill your order (process, approve charges, and ship items), we automatically send a confirmation email is to the e-mail address you provided. This confirmation includes details of the products in your order and a tracking number so you can get an estimated delivery date from the carrier. Tracking details are generally available within 24 hours after an order leaves one of our warehouses, however it may take up to 48 hours for certain destinations. Orders shipped via non-parcel postal service will not include tracking reference information.
f-stop ships globally from fulfillment warehouses located in St. Louis, Missouri and the Netherlands, and using the following services:
- USA Warehouse
- * UPS (United Postal Service) Ground, Worldwide Expedited
- * USPS (United States Postal Service) Priority, Priority International
- * DHL (International - NOT to EU) Worldwide Express
- European Warehouse
- * GLS (Tillburg, Netherlands)
Customers are responsible for any duty, tax, VAT, brokerage or other fees imposed by foreign governments, states, provinces, local shipping companies, or other parties as a result of shipment.
Available expedited shipping services include UPS Air, USPS Priority Express, and DHL Worldwide Express. Expedited shipments are processed during weekday business hours, however if you have an urgent circumstance which requires immediate attention please connect directly with our Customer Support Team via LiveChat or telephone at +1.253.236.0070. Expedited shipping is offered upon availability, destination, and delivery needs. Additional costs may apply.